Spa Etiquette and Policies

Noise
Our spa environment is one of tranquility and relaxation. Pleae respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.

Cell Phones
In consideration of our guests, we ask that cell phones and electronic devices are turned off or silenced during your time at Botanica.

Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs, and to relax before beginning your services.

Cancellation Policy
Scheduled treatments are reserved especially for you. We require 24 hour advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made within 3 hours of appointment time will be charged $20.  No-showed appointments will be charged 50% of the retail price of the service.  Because of this policy, a valid credit card number is required at time of booking any service 1hr or longer. This policy also applies to gift card and certificate holders.

Late Arrival
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals may not be afforded extension of scheduled treatments.

Lash Refills
Refill services provided in the middle of weeks 2, 3 or 4 will be charged depending on time and at your esthetician’s discretion.

Return Policy
Unused products in their original packaging may be returned within 14 days for a full refund.

Health Conditions
Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.

Pregnancy
We have specially designed treatments for expectant mothers. Kindly inform us if you are pregnant.

Cleanliness
Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and and treatment.

Payment
All major credit cards are accepted. We do not accept any personal or traveller’s checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

Gratuity
Our listed rates do not include gratuity. A cash gratuity of 18-20% of each service price is appropriate and appreciated.

AcuLash – EXCLUSIVELY at Botanica

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